Filmpex Privacy Policy

1. Introduction & Definitions

This Privacy Policy outlines the privacy practices of Filmpex (“we,” “us,” or “our”). It explains how we collect, use, and protect personal information from users (“you” or “your”) across our website (filmpex.com) and related customer onboarding services.

• Personal Information: Any information that identifies, relates to, or can reasonably be linked with a particular individual, such as your name and email address.
• Account Information: Details collected during free trial requests, checkout, or support chats, including contact email, device preference, and order status.
• Usage Data: Technical data generated when visiting our website, such as pages viewed, browser type, and standard security logs.
• Non-Personal Information: Aggregated analytics data that does not directly identify an individual visitor.

2. Collection of Personal Information

We may collect personal information and account details voluntarily provided when you:

• Request a 24-hour free trial or create a subscription order;
• Complete a USD checkout or request a direct alternative payment link;
• Contact customer support via our Contact form, WhatsApp (+1 514 418 6908), Crisp live chat, or email (contact@filmpex.com).

3. How We Use Personal Information

• To provision trials, generate Xtream Codes / M3U credentials, and deliver paid orders accurately;
• To provide manual post-purchase setup assistance and apply customer-requested editable playlist preferences;
• To process transactions, detect fraudulent activity, and respond to customer care tickets;
• To improve site speed, troubleshooting documentation, and service reliability;
• To comply with applicable legal obligations and enforce our Terms and Conditions.

4. Disclosure of Personal Information

We never sell or rent your personal information to third parties for outside marketing. Information is shared strictly when necessary to process payments through secure third-party gateways, fulfill technical delivery, prevent abuse, or comply with lawful legal obligations.

5. Cookies & Analytics Technologies

Filmpex uses essential session cookies (such as WooCommerce cart and checkout state) and site analytics cookies to remember preferences and measure website reliability. You may disable or delete non-essential cookies inside your browser settings at any time, though checkout features require functional WooCommerce session cookies to operate cleanly.

6. Third-Party Websites & External Player Apps

Our guides explain compatibility with independent third-party streaming applications (such as TiviMate, IPTV Smarters Pro, IBO Player, IPTVX, and UHF) and external payment processors. Once you leave filmpex.com or install third-party apps from Apple, Google, Samsung, or LG app stores, those third parties’ own privacy terms apply.

7. Children’s Privacy

Our services and website are strictly intended for adults aged 18 and older. We do not knowingly collect personal information from minors under 18 without parental authorization, and optional 18+ playlist folders can always be excluded upon customer request or locked via player PIN controls.

8. Data Security, Retention & Your Privacy Rights

We apply SSL/HTTPS transport encryption and standard server hardening to protect customer records. While no online system guarantees absolute invulnerability, we retain customer records only as long as required to support active accounts, process billing, resolve disputes, and meet legal obligations. Depending on your jurisdiction across the USA, Canada (PIPEDA), or the United Kingdom (UK GDPR), you may request access to, correction of, export of, or deletion of your personal contact details, and opt out of optional promotional communications anytime by emailing contact@filmpex.com.

9. Browser Cookie Controls & Do-Not-Track Preferences

First-party WordPress and WooCommerce session cookies ensure cart variations, trial form security tokens, and checkout sessions function reliably without losing selected plan tiers. Analytics scripts operate strictly to measure navigation flows and conversion events. You may clear stored browser cookies anytime from Chrome, Safari, Edge, or Firefox preferences.

10. Policy Updates & Contact Information

We may revise this Privacy Policy periodically, updating the revision date at the top of this page. Continued use of our site after updates signifies acceptance of revised privacy practices. For any privacy or data deletion request, write to contact@filmpex.com or message our team through filmpex.com/contact/.